Surface invoice missing

Question

I have purchased a surface go 2 on 8th of May from Microsoft Germany online store. As per email, I should find the pdf version of my invoice, which then I can submit to my university to claim a scholarship. But in my order history, I couldn’t find any pdf to download for the invoice. What I can see only is a print order details which is of no use for me. If I cant get the invoice according to my billing information provided, I have to return the product. My delivery address is different than my billing address. As I dont know German well, I cant communicate with the phone contact. I cant find any relevant email also. What should I do now?

Answer 1

Hi PriomBiswas,

Thank you for reaching out Microsoft Community. We're sorry for the inconvenience this has caused you.

To get the PDF version of your invoice, it would be best to contact support for further assistance. Please check this link https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers and look for the right number to be able to talk to our customer support in Germany. It's going to be our Microsoft Store Online Support who can handle this concern of yours and if in case you'll be routed to our German Tech Support, there's nothing to worry because they can simply connect you over to the right department.

If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if there's anything else that needs to be addressed.

Kind Regards,

Crest_Z

Answer 2

As I said I can’t communicate with German, I was thinking whether there is a support email or not.

Answer 3

Hi PriomBiswas, 

You may contact our general Microsoft Store Sales and Customer Support: 1-877-696-7786 to check if they can re-send you a PDF invoice. 

Kind Regards,