Surface Pro 3 TPM module is gone after W10 update 2004

Question

After update TPM module is gone.

I already try to update TPM https://support.microsoft.com/en-us/help/4100374/surface-pro-3-trusted-platform-module-tpm-update-tool but get an Error:

Sp3TpmUpdate   Version 01.01.2549.00

[2020-06-13 12:04:47]

Error detected:

Final code: 0xE0295529

Final message: The TPM2.0 is in failure mode. TPM firmware update is not possible. Restart the system and try again.

    Module: c:\udk2014\Sp3TpmUpdatePkg\Sp3TpmUpdate\CommandFlow_TpmUpdate.c; Function: CommandFlow_TpmUpdate_IsFirmwareUpdatable; Line: 550

    Code: 0xE0295529

    Message: TPM2.0 is in failure mode. (0x0002000A)

In Device manager Security devices are not present. When i run tpm.msc i see "Compatible TPM cannot be found on this computer". My drive Bitlocker protection doesn't work.

I'm running W10 Pro 2004 build 19041.329.

Any suggestions how can i solve this issue?

Regards,

Alex.

Answer 1

Hi, AlexAlexandr!

Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry to learn that TPM is gone after Windows 10 version 2004 update was installed on your Surface Pro 3. Thanks for taking the time to let us know about this and allowing us to help you out.

Since the issue started applying the update, is it possible for you to Use System Restore?

Let us know how it goes.

Kind regards,

Janette_Z

Answer 2

Hi Janette_Z,

Sure i already try to go back with restore point, but its not solve the problem. I didn't use the clean install, then i need to install all at my computer again and this is too much work. I appreciate so much if anyone will have solution for this problem.

Kind regards,

Alex

Answer 3

Hello, AlexAlexandr!

We're sorry to learn about this. Can you check  UEFI if TPM is enabled or not?

Regards,

Janette_Z