Share via

Need help with 3.5 audio jack microphone surface studio 2

Anonymous
2024-04-02T01:00:49+00:00

Hello,

I recently bought a shure microphone and my laptop is not detecting it as an input device but as an output device. It registers as headphones despite it being an input device.

I have already updated my firmware and verified my drivers, so that step is out of the way.

What should I do next?

Surface | Surface Laptop | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-02T05:45:10+00:00

    Hi, Mark77711

    Thank you for contacting us on the Microsoft Community Support Platform!

    Your issue is: Plugging in a microphone is recognized as a headset

    Sorry for the inconvenience, this may require the Realtek Audio Control driver to set the hardware requirements for the device. You can download Realtek Audio Control by clicking the link below: https://www.microsoft.com/en-us/p/app/9p2b8mcsvpln However, since this device may be a third-party software service, if you are unable to use this software on Windows 11, it may indicate that the software is currently not compatible with Windows 11. You may need to contact the software developer and inform them of the problem and try to fix this compatibility issue.

    If you do not understand or have any questions, please feel free to contact us!

    Huon | Microsoft Community Support Specialist

    0 comments
  2. Anonymous
    2024-04-05T07:00:25+00:00

    Sorry to bother you again, has your problem been solved?

    Huon | Microsoft Community Support Specialist

    0 comments