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Surface pro 7 getting hot while the device is sleep and also in charge

Anonymous
2021-06-27T15:34:17+00:00

when the device is on sleep mode and plugged in, the CPU run system task at background and it Couse the device getting extremely hot after installing the latest firmware, 9.107.140. and 13.01763.5

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-06-27T18:45:08+00:00

    Hi Hamidrezank,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   Do you happen to have your device plugged in most of the time? If yes, kindly avoid having your Surface plugged in 24/7. You can visit this Clean and care for your Surface article about Battery health and other information related to your Surface device. 

    Also check the Safety information for Surface page that mentions the following:

    Furthermore, your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related issues, follow these guidelines:

    • Keep your device and its power adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device.
    • Use common sense to avoid situations where your skin is in contact with your device or its power adapter when it’s operating or connected to a power source. For example, don’t sleep with your device or its power adapter, or place it under a blanket or pillow, and avoid contact between your body and your device when the power adapter is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body.
    • If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury.
    • If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
    • Never place your device or AC adaptor on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use.

    Additionally, the device is designed to shut down automatically if it reaches pre-determined temperatures that are well below international regulatory safety thresholds. When it turns off, please give it time to cool down. 

    Kindly visit this page to help you out on how to Maximize your Surface battery life. The steps below will help you out as well. 

    • Run the Power Troubleshooter.
      Go to Settings> Update & security> Troubleshoot> Power and then select Run the troubleshooter.
    • Run Surface Diagnostic Toolkit and make sure to complete the tasks.

    Should you need further assistance, kindly Contact Microsoft Support. If you are outside the US, please check this page to know the number for your country in our list of Global Customer Service phone numbers.

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