Surface Wi-Fi Turned Off

Question

I have a Microsoft Surface tablet model DESKTOP-3C, which has suddenly lost its Wi-Fi Connection.  There are no Wi-Fi connections shown in the network dropdown window, however, there are Wi-Fi connections in the house and from external sources as shown by other computers in the house.  I also tried a hotspot from my phone without luck.  The Wi-Fi is turned on and this tablet has been used extensively including the Wi-Fi regularly.  The Troubleshooter was useless as usual (I don't remember when it ever worked and I go back to DOS).  What could be the problem?

This is the third Surface tablet I am on since I first brought it (fortunately I bought the insurance each time).  The Window's 10 operating system is flaky as it the Window's 10 on my regular desktop computer (changing parameters, whiteout screens in Office 365 products, screen flashing like a flash bulb, slow, etc.).  I can't say that I am very happy with either product.

Answer 1

Hi,

Your Surface may not be detecting any WiFi connections due to a driver issue. Aside from running the Network Troubleshooter, what troubleshooting steps have you tried so far? Have you tried reinstalling the wireless adapter driver? See MVP Barb Bowman's reply on this thread. Furthermore, we recommend that you perform the solutions listed on this link, see if it helps.

Give us an update, and let us know if you have any additional concerns.

Regards.

Answer 2

Having same problem wifi adapter is not even shown..Surface Pro latest...did a hard reset as msft assistant told me without any results...very angry.