Surface Laptop 3 Constantly overheating.

Question

After about a month after getting my Surface laptop 3, I had noticed overheating issues. At the time, I had thought it was not anything important and that it would go away. Fast forward a few months, it had gotten to a point where it was too hot to touch. I had used my warranty and replaced it with a refurbished one from Microsoft, but this seems to have the same problem.

Thanks in advance.

Answer 1

Hi Haroon Ahmadi,

Thanks for reaching out to Microsoft Community and posting your inquiry.   

Here are the things to consider to reduce potential heat-related issues:

• Keep your device and its power adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device.
• Avoid situations where your skin is in contact with your device or its power adapter when it’s operating or connected to a power source. For example, don’t sleep with your device or its power adapter, or place it under a blanket or pillow, and avoid contact between your body and your device when the power adapter is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body.
• If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury.
• If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
• Never place your device or AC adaptor on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the AC adaptor may increase in temperature during normal use.

Here are the methods that we also suggest:

• Run Surface Diagnostic Toolkit and check Windows Update.
• Run the System File Checker.
• Check the CPU performance on task manager when the device gets hot. Go to search bar > search for task manager. If the CPU performance is too high, check the app list on task manager to view the app that's causing the high temperature.

Answer 2

I've tried all troubleshooting steps, including resetting, and the laptop is on my desk. Thanks for your feedback though!

Answer 3

Thank you for confirming, Haroon Ahmadi. When you say you have reset the device, did you re-image the whole system using the USB recovery?

Answer 4

Thank you for confirming, Haroon Ahmadi. When you say you have reset the device, did you re-image the whole system using the USB recovery?

Yes, I reinstalled Windows from WinRE without keeping files or anything, and this is my second device that has the same problem.