web pages freeze then refresh

Question

I could be on any web page, at least once a day a page will jut freeze and cause me refresh the page.l it never refreshes on its own. Sometimes I have to close the page and go back to it later cause it will just keep freezing on me. help, I've tried troubleshooting internet issues but nothing detected.

Answer 1

Sometimes I have to close the page and go back to it later cause it will just keep freezing                

Try Ctrl-F5 instead of just regular Refresh (or F5).

Answer 2

Surface does not have a good browser... same problema here :/

Answer 3

Hello P€dro.

Thank you for posting your concern in Microsoft Community. We understand you're having issues using the browser on Surface and we're here to help.

We just need a few details in order for us to better assist you on this:

• Does this happen on any browsers that you are using on Surface?
• Is there an error message when it freezes?
• When does this usually happen? When streaming videos or just browsing the web?

These information can help us to resolve your web browsing issues.

Best Regards,

Charline

Answer 4

Happens on every browser. It says "can't load this page. Retry later" it happens with videos n browsing the web. I've cleaned the history, cleaned out the cookies, run software testing to see if there was n issue. Nothing has helped.

Answer 5

                    at least once a day a page will jut freeze

Depending on what you are seeing, I would try using a Find (Ctrl-f) for some text in the web page, preferably something that will cause the page to scroll in order to show you its Previous hit (e.g. from the first).  I have to do this frequently in forums to be able to scroll them.  And it is not just IE11 on RT; it happens on my Surface 2 Pro with W10 and Edge too; so I suspect it is more to do with the forum scripts than anything else.

FYI

Robert Aldwinckle

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