I have interesting situation, Please read carefully before make any suggestion.

Question

Here is what exactly happened: I have MS surface Book 3 and tried to load recovery image on it. I downloaded the recovery image from MS website and created a recovery USB drive, but accidentally ended up coping wrong recovery image to the USB drive, instead book 3 recovery image I put MS Surface Hub 2s recovery image to it and procced the recovery image after the process finished, I noticed it is a wrong image and now my Surface book 3 has the Windows 10 Team on it which the correct image for MS Hub 2s. Next I created another recover USB but this time with correct recovery image. This is the interesting part, my surface book 3 does not boot from it and keep saying Windows can't find a bootable media. I used this USB on my second Surface book and it is booting up from it with no issue( this proves that there is nothing wrong with USB recovery drive which I made in the second time.)
Basically this surface won't boot from any type of windows bootable media I even tried a an external DVD drive and bootable DVD. It only boots up with the USB that has MS Surface hub 2s recovery image and also any Linux flavor.
Yes, I tried Surface IT Toolkit and tired the Data eraser USB, same issue it won't boot from it which again my second Surface book has no issue booting from it so this proves there is nothing wrong this Data eraser USB drive.
Something messed up with the BIOS configuration which only allows it to boot Windows 10 Team and no other Windows OS.

Answer 1

Hi Taba, 

Welcome to Microsoft Community. It sounds like your Surface Book 3 is in a bit of a tricky situation after the accidental installation of the Surface Hub 2S recovery image. The fact that it boots only from the Surface Hub 2S image or Linux distros suggests that there might be a mismatch in the bootloader or an issue with the firmware/BIOS settings. The key point here is that it isn't recognizing standard Windows recovery images or bootable media, despite those same drives working on another Surface device. The steps you've already tried should cover most common solutions to this scenario, so it's best to contact Microsoft Support for further assistance. They may be able to provide specific guidance or tools to help resolve boot configuration issues on your Surface Book 3. Contact Us - Microsoft Support

Your Sincerely Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Taba,

In UEFI, try toggling Secure Boot off and then on to see if it enables USB boot again.

Hope it helps,

Greg

Answer 3

Dear Greg,

Apricate your suggestion, but I already did all those changes. And please read my problem again as I said before writing any comments.

Thanks.

Answer 4

I am dealing with this exact same issue, except on my ASUS laptop (long story, I was trying to reset a Surface Hub 2S at my workplace and accidentally booted my laptop from the Surface Hub 2S recovery USB image I'd created for the reset process -- I didn't install it, but just the fact of booting from the drive made firmware-level changes to my device)

Now NO Windows product will boot on my UEFI-only laptop. Only Windows 10 Team edition from the recovery drive. I cannot reload the OS from a normal Windows 11 install image on USB at all. I've tried BIOS defaults, reflash the BIOS, turn off Secure Boot, etc. Nothing works.

Did you ever come up with a solution?

Thank you!

Answer 5

Hi again, Taba, you might have to go through these steps in order to give you back control over your Surface Book 3. Be very careful to make many backups of the certificate you generate when changing management mode settings. Unless anyone else has any better ideas for you (I would definitely look through things with MS support first!) then this *may* get you back up and running again

https://learn.microsoft.com/en-us/surface-hub/surface-hub-2s-migrate-os

I tried most of this procedure for myself on my broken ASUS laptop and can't do the last step where I load the management package in the Surface UEFI ... because my laptop is an ASUS and doesn't have that Surface UEFI option... :(