Sleep mode disappeared on Microsoft Surface Laptop 7

Anonymous
2025-05-14T07:10:19+00:00

My sleep mode disappeared completely, so PC won't shut down and drains battery 10 times faster (so instead of promised 10 hours (even though they advertise 20) I have 2 hours of battery).

I tried different solutions found on the internet such as modifying gpedit, updating display driver, checking regedit, none of that helped. All Microsoft updates are installed. All firmware or laptop updates are installed.

When I close the lid the laptop turns off the display, but keep working so I get all notifications and the laptop can even reboot after updates installation.

I know that reinstallation of Windows 11 would probably help, but that shouldn't be the only solution, it also implies a lot of effort to have apps reinstalled.

There are errors in the Power Energy Report (below), but I don't know how to resolve them as indication is not clear.

Errors

System Availability Requests:Execution Required Request The program has made a request for execution-required.

Requesting Process \Device\HarddiskVolume3\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_7FFFFFFF&DEV_7FFFFFFF
Host Controller Location PCI bus 0, device 0, function 0
Device ID USB\VID_1050&PID_0407
Port Path 2

CPU Utilization:Processor utilization is high The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 17.98

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name Unknown Device
Device ID ROOT\NET\0000
Device Status 0x1802401
Device Problem Code 0x1c

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name Surface Display Hardware Driver
Device ID ACPI\MSHW0380\3&38614C3E&0
Device Status 0x1802400
Device Problem Code 0x1f

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name Unknown Device
Device ID ACPI\MAX34417\3
Device Status 0x41802400
Device Problem Code 0x1c

Warnings

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 80000
Requesting Process ID 36204
Requesting Process Path \Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 80000
Requesting Process ID 22444
Requesting Process Path \Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 80000
Requesting Process ID 23924
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\135.0.3179.98\msedgewebview2.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 22080
Requesting Process Path \Device\HarddiskVolume3\Program Files\WindowsApps\19568ShareX.ShareX_17.0.0.0_x64__egrzcvs15399j\ShareX.exe

Power Policy:Display timeout is long (On Battery) The display is configured to turn off after longer than 5 minutes.

Timeout (seconds) 3600

Power Policy:Display timeout is long (Plugged In) The display is configured to turn off after longer than 10 minutes.

Timeout (seconds) 3600

CPU Utilization:Analysis Error Analysis was partially unsuccessful. Some results are available, but they may be incomplete.

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2025-05-24T19:52:56+00:00

    I fixed it by changing PlatformAoAcOverride value 0 to 1 at registry

    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

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