surface dock can not work with surface book 2 (in keyboard detach mode)

Question

hi, I just try to connect my surface dock to surface book 2 (in keyboard detach mode),

but the lighting on dock always keep flash slowly and it appears usb device cant identified on surfacebook2,

can somebody help me? already tried restart the surfacebook2.

Answer 1

Thank You For Posting in  Microsoft Community. Call Microsoft online support l-833-666-2l66 between 10 AM to 7 PM EST. We will Help you to fix your Issues.

Answer 2

Hi MaxWang1, 

Thank you for posting in Microsoft Community. 

To be able to understand the issue better, let us know more details by answering the following questions:

1. Are you trying to connect the Surface dock to a Surface Book 2 Clipboard alone or to a keyboard base only?
2. Where did you connect the USB device when having an error?
3. What are the make and model of the peripherals that you want to connect?
4. Is this working before?
5. Were there any changes made prior to this issue?

Keep us posted so we can assist you further,

L**oyd G.

Answer 3

Hi MaxWang1, 

Thank you for posting in Microsoft Community. 

To be able to understand the issue better, let us know more details by answering the following questions:

1. Are you trying to connect the Surface dock to a Surface Book 2 Clipboard alone or to a keyboard base only?
2. Where did you connect the USB device when having an error?
3. What are the make and model of the peripherals that you want to connect?
4. Is this working before?
5. Were there any changes made prior to this issue?

Keep us posted so we can assist you further,

L**oyd G.

1.=> yes,I am trying to connect the Surface dock to a Surface Book 2 Clipboard alone, and the dock even can not charge my surface book 2.

2.=> connect the Surface dock to a Surface Book 2, and my mouse connect to dock.

3.=> Logitech G502, but I have to say that is not the important point. 

4.=> no, just normal work on dock connect to complete surface book 2( Clipboard combines keyboard base).

5.=> no, I think I bought a defective product, please return a good one to me, Microsoft !!!!

Answer 4

Hi MaxWang1, 

Thank you for your response and we really do apologize for the inconvenience. Just to confirm, does it also happens when you connect the Surface dock to your Surface Book 2 (Clipboard combines keyboard base)? If yes, how about the provided charger that came with your Surface does it charge? Also, haved you tried a different Surface dock?

Dirty connectors on your device may cause your Surface Book 2 to stop responding or crash when its connected to the Surface dock. Here's how to clean your connectors:

1. Disconnect the power cord from your Surface Book and unplug any video adapters and USB devices such as printers, keyboards, and mice.
2. Detach the Clipboard from the keyboard.
3. Wet a cotton swab with rubbing alcohol (use 95 percent isopropyl alcohol or higher if possible). Use the swab to clean the silver pins on both faces of the three connectors, located on the top middle surface of the keyboard hinge. Rub the swab back and forth vigorously, and use a fresh swab surface to clean each of the six connector faces.
4. Check that the pins are dry and that there are no cotton fibers or small objects on the connector.
5. Reattach the Clipboard to the keyboard.

If your Surface dock doesn't work even to charge your Surface Book 2 (Clipboard or Keyboard base), then this might be a hardware failure. We suggest that you contact our Microsoft Support for you to have an option for possible replacement. 

Let us know if you need further assistance,

Loyd G.

Answer 5

May I have a question? its a key point question.

is dock allowed to connect to a Surface Book 2 Clipboard alone?