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"No Battery Detected" error for Surface Pro 2

Anonymous
2014-02-20T21:44:42+00:00

My Surface Pro 2 is showing a "no battery detected" error right now.  This would make sense if the battery had completely failed.  However, I am undocked from my docking station and not charging the unit and it is still operating just fine.  Reconnecting the unit to the docking station doesn't change the display.

I've done plenty of tinkering (restarting, shutting down and letting it sit) and the only change is that after it was undocked for a while, the battery status has now changed to unknown.  Any suggestions on how to reset or fix the battery status?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2014-02-21T01:23:17+00:00

    Greetings Brian__M,

    Sorry to hear about your Surface Pro 2 battery. Please try the following:

    1. Power off the Surface Pro 2
    2. Hold Volume Up and the Power button for 15 seconds. The Surface logo screen may flash, but continue to hold for 15 seconds.
    3. Release the buttons
    4. Wait 10 seconds
    5. Power on the Surface

    Let me know if this helps.

    7 people found this answer helpful.
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  1. Anonymous
    2014-02-21T01:30:04+00:00

    This worked.  Thanks!

    2 people found this answer helpful.
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  2. Anonymous
    2014-02-24T16:12:12+00:00

    This just happened to me and the fix worked.  This is at least the 4th or 5th problem I have encountered in the few months that I have had my Surface Pro2.  It is disheartening to have had so many assorted little problems with the computer.  I sure hope this fix is sustained and that I don't find myself outside of the warrantee and then need help.

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  3. Anonymous
    2014-11-28T16:30:54+00:00

    Unfortunately this Didn't work for me

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  4. Anonymous
    2014-12-02T20:10:45+00:00

    Hello OctavaWalcott ,

    Thank you for the reply. Please see our support article Surface battery won’t charge for more troubleshooting steps. If none of the solutions works, please reach out to ourassisted support. Our support will further assists you on this.

    Kind regards,

    Clare

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