How can I contact support about a lost package.? is there a customer service that can help me with that?

Question

I've ordered a laptop. Apparently it got "delivered" but its nowhere to be found.

what to do in this case, Why is there no customer service phone number that I can get in contact with?

Answer 1

Hi EPFR!

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this may have caused you. We're here to help and let's work on this together.

Regarding your query on a lost package, we're sorry to say that when it comes to lost package, here in community forums, we don't have the right tools and resources to help you. But our live Microsoft support team will be more than happy to help you with this. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Please let us know with how it goes. We look forward to hearing from you.

Regards,

RodelioP.

Answer 2

This is not helpful at all.

There is nowhere to indicate that the problem is lost package!

Any other way to get in contact with someone?

Answer 3

Hi EPFR!

Thanks for getting back to us!

Apologies for the late response. Regarding your query, please see through this thread How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community and refer to Barb Nowman's response.

Hope this helps!

Regards,

RodelioP.