Hi Jiahao Tan,
Thank you for reaching out Microsoft Community.
Upon checking the description of your concern, it appears that this issue is out of reach of the Community, but don't worry. We know exactly where you voice out your concern. I will put the links below. Those are the appropriate channels where you can get proper help for your problem.
- Contact Surface Support - Surface | Microsoft Learn
- Search - About 185710 results found - Microsoft Q&A
We sincerely wish you will achieve the resolution you desired.
Regards,
Lavenia