physical left mouse button doesn't work on surface tablet, this is a tablet issue, not a mouse issue

Question

Just the left button. It's like the tablet doesn't want to recognize the physical left button on the mouse. On every mouse I tried. All wireless, I don't even know someone with a wired mouse. the right works, but not the left. I tried all the suggested 7 options by all those repeat articles that **** AI is writing (it's getting worse isnt' it? soon I won't be able to find people who post questions on various sites to look for the unusual answer that's needed unless I go to that specific website and search their database, which is nuts to even think about all the different websites... sorry, quick rant...)

anyway, as I said, I did all the basics on trying to get it to work:

~ does it on 3 different wireless mouse, including one bluetooth

~ surface keyboard, the left button click on the pad works fine

~ all the mice work on my laptop, it's not the mice

~I can open mouse settings, change the buttons and when I click the right as if it's the left then it works so the function is there.

~ does it in safe mode (what's up with making it so hard to get to safe mode nowadays??)

I'd prefer not to have to reset my whole tablet and reinstall everything.

It's just so odd that it's not recognizing the left button...

Any suggestions (not on the AI lists I mentioned)

Answer 1

Hello DougSchutza,

Thank you for posting in Microsoft Community.

I appreciate you raising this concern to us, and I understand that you are having issues with your Surface. Based on the information you have provided; it seems like there is a need to contact our live support to ask for further options and assistance. To reach them, see steps below:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hopefully this helps!Regards,Rolando S.

Answer 2

Rolando,

thanks for the suggestion but they are stumped so far. waiting on some escalated email contact. what an odd thing...