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SURFACE BOOK HAS INACCURATE COLORS AND KEEP CHANGING

Anonymous
2020-02-06T21:38:51+00:00

The screen of my surface book keeps changing colors because of the adaptive contrast feature (i believe is that, since I've tried different color profiles and calibration methods and I keep getting innacurate colors). The problem is that it doesn’t show accurate colors and sometimes the colors of the photos I edit look different on other screens. Here in the video link you can see the effect when I move the cursor and the progress bar of YouTube pops up. Since the feature works depending on what is on the screen it will change colors when something else shows on screen.

Does anyone knows how to disable it? I am so frustrated and also tried changing the windows registry (didnt work).

Here is an example: https://www.youtube.com/watch?v=7LYBFsx97NE

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-02-07T05:05:46+00:00

    Hi Juan Pablo Telleria,

    Thank you for reaching out to Microsoft Community.

    May I know how you tried to disable it through the registry?

    Does this issue started when you first got the device or it just started recently?

    Please try these steps first to troubleshoot the device:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Book  then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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