Surface Go 2 Battery Life (Previuos Thread)

Question

Hello,

I am having issues with my Surface Go 2 Battery. I posted a thread that was replied to, however, my response was a little late. My apologies. I will post the thread along with the battery report:

(Original Post)

Surface Go 2 Battery Life

Hello,

I have a Surface Go 2 that I bought in 04/2023. It states that the battery should last up to 17 hours with normal use; however, when charged it only says it only has 3.5 hours of battery life and drain 5% in 13 minutes which seems fast Is mine defective? I already have a battery-saver mode on it seems to drain very quickly. It's too late for me to return it, any help would be appreciated.

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Replies (2)  MA Marrion_Y

• Microsoft Agent |
• Moderator

Replied on June 23, 2023Report abuse

Hi Firefly Wave,

Thank you for reaching Microsoft Community. Based on your description, we understand that you are not getting battery life promised for the Surface Go 2 and the battery seems to drain faster than usual.

The Surface Go 2 was advertised with up to 10 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2020 using preproduction software and preproduction configurations of Surface Go 2. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150 nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage, and other factors. See: Surface Go 2 specs and features - Microsoft Support

Kindly go to Windows Settings > System > Power & Battery. Select View detailed info. Under Battery usage per app, check to see which app are affecting the battery life of the device. There are several sort options including "background" to help identify. Validate if there are any installed applications that may be using a lot of power.

Please make sure also that all updates are installed including Optional updates in Windows Settings > Windows Updates. Check also for the Surface drivers' health and run the Surface Diagnostic Toolkit to run some system checks and repairs then see if the battery life behavior improves. See this page for reference: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

You may also generate a battery report of the device for us to check on the battery status of the device. Follow these steps below to generate a battery report and share the report with us:

Open Command Prompt as Admin

Click Yes on the UAC prompt

Type this command below and hit Enter

powercfg /batteryreport

Open File Explorer and access the html file location given in the Command Prompt

Here are some pages you may check also that may be helpful regarding the battery of the device:

Caring for your Surface battery (microsoft.com)

Maximize your Surface battery life (microsoft.com)

Kind regards,
Marrion

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MA Marrion_Y

• Microsoft Agent |
• Moderator

Replied on June 29, 2023Report abuse

Hi Firefly Wave,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion

Here is the report I rand:

COMPUTER NAME	DESKTOP-GF1ND35
SYSTEM PRODUCT NAME	Microsoft Corporation Surface Go 2
BIOS	1.0.24 01/13/2023
OS BUILD	22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2023-06-2919:59:32

Information about each currently installed battery

	BATTERY 1
NAME	Uhu
MANUFACTURER	SMP
SERIAL NUMBER	-
CHEMISTRY	LION
DESIGN CAPACITY	26,810 mWh
FULL CHARGE CAPACITY	27,185 mWh
CYCLE COUNT	2

Power states over the last 3 days

START TIME	STATE	SOURCE	CAPACITY REMAINING
2023-06-2919:48:17	Connected standby	Battery	82 %	22,375 mWh
19:48:17	Suspended		82 %	22,375 mWh
19:48:52	Connected standby	Battery	82 %	22,268 mWh
19:49:23	Active	Battery	81 %	22,130 mWh
19:50:44	Suspended		80 %	21,869 mWh
19:52:18	Active	Battery	80 %	21,632 mWh
19:59:32	Report generated	Battery	76 %	20,789 mWh

Battery drains over the last 3 days

START TIME	STATE	DURATION	ENERGY DRAINED
2023-06-2919:48:17	Connected standby	0:00:00	-	-
19:48:52	Connected standby	0:00:31	1 %	138 mWh
19:49:23	Active	0:01:21	1 %	261 mWh
19:52:18	Active	0:07:13	3 %	843 mWh

History of system usage on AC and battery

	BATTERY DURATION		AC DURATION
PERIOD	ACTIVE	CONNECTED STANDBY		ACTIVE	CONNECTED STANDBY
2023-04-03 - 2023-04-10	1:38:36	0:00:35		3:07:52	20:40:44
2023-04-10 - 2023-05-09	1:26:06	0:14:16		0:34:44	0:00:01
2023-05-09 - 2023-05-16	0:22:44	0:00:38		-	-
2023-05-16 - 2023-05-23	-	-		-	-
2023-05-23 - 2023-05-30	-	-		-	-
2023-05-30 - 2023-06-06	-	-		-	-
2023-06-06 - 2023-06-13	-	-		-	-
2023-06-13 - 2023-06-20	0:46:55	592633:42:01		0:58:02	1:41:48
2023-06-20	-	-		-	-
2023-06-21	-	-		-	-
2023-06-22	0:17:23	6:00:32		-	-
2023-06-23	0:00:43	0:00:36		-	-
2023-06-24	-	-		-	-
2023-06-25	-	-		-	-
2023-06-26	-	-		-	-
2023-06-27	-	-		-	-
2023-06-28	-	-		-	-

Charge capacity history of the system's batteries

PERIOD	FULL CHARGE CAPACITY	DESIGN CAPACITY
2023-04-03 - 2023-04-10	27,182 mWh	26,810 mWh
2023-04-10 - 2023-05-09	27,237 mWh	26,810 mWh
2023-05-09 - 2023-05-16	26,741 mWh	26,810 mWh
2023-05-16 - 2023-05-23	26,741 mWh	26,810 mWh
2023-05-23 - 2023-05-30	26,741 mWh	26,810 mWh
2023-05-30 - 2023-06-06	26,741 mWh	26,810 mWh
2023-06-06 - 2023-06-13	26,741 mWh	26,810 mWh
2023-06-13 - 2023-06-20	26,771 mWh	26,809 mWh
2023-06-20	26,680 mWh	26,810 mWh
2023-06-21	26,680 mWh	26,810 mWh
2023-06-22	26,680 mWh	26,810 mWh
2023-06-23	26,704 mWh	26,810 mWh
2023-06-24	27,201 mWh	26,810 mWh
2023-06-25	27,201 mWh	26,810 mWh
2023-06-26	27,201 mWh	26,810 mWh
2023-06-27	27,201 mWh	26,810 mWh
2023-06-28	27,201 mWh	26,810 mWh

Battery life estimates based on observed drains

	AT FULL CHARGE		AT DESIGN CAPACITY
PERIOD	ACTIVE	CONNECTED STANDBY		ACTIVE	CONNECTED STANDBY
2023-04-03 - 2023-04-10	2:57:41	2:17:52<br>696 % / 16 h		2:55:15	2:15:59<br>706 % / 16 h
2023-04-10 - 2023-05-09	5:29:30	10:42:16<br>149 % / 16 h		5:24:20	10:32:12<br>152 % / 16 h
2023-05-09 - 2023-05-16	2:40:39	2:02:43<br>782 % / 16 h		2:41:04	2:03:02<br>780 % / 16 h
2023-05-16 - 2023-05-23	-	-		-	-
2023-05-23 - 2023-05-30	-	-		-	-
2023-05-30 - 2023-06-06	-	-		-	-
2023-06-06 - 2023-06-13	-	-		-	-
2023-06-13 - 2023-06-20	2:22:41	23883:16:41<br>- / 16 h		2:22:53	30691:02:29<br>- / 16 h
2023-06-20	-	-		-	-
2023-06-21	-	-		-	-
2023-06-22	4:39:03	380:48:03<br>4 % / 16 h		4:40:24	382:39:22<br>4 % / 16 h
2023-06-23	2:19:41	2:10:15<br>737 % / 16 h		2:20:14	2:10:46<br>734 % / 16 h
2023-06-24	-	-		-	-
2023-06-25	-	-		-	-
2023-06-26	-	-		-	-
2023-06-27	-	-		-	-
2023-06-28	-	-		-	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	3:22:26	1034484:04:52<br>- / 16 h		3:19:39	987299:22:11<br>- / 16 h

Answer 1

Hi Firefly!

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this may have caused you. We're here to help and let's work on this together.

I understand you're having issues with your Surface device. Happy to help and provide more options here.

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Run Surface Diagnostic Toolkit through this link Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Supportand complete task.

Most common reason for this issue is due to an outdated driver. Please update drivers and firmware, see through this link Download drivers and firmware for Surface - Microsoft Support on how to.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

Hello,

I did as directed above. When I checked for updates it said I was up to date, however, when I ran the surface diagnostic toolkit it came up with this error message:

Answer 3

Hi Firefly!

Thanks for getting back to us and apologies for the delayed response on this.

If that's the case, I highly suggest performing a recovery image reset on your Surface device. A recovery image reset reimages the entire device, including partitions on the hard drive. This is the most complete form of reset. This reset will remove all files and applications installed on your Surface device, so make sure you back up all your important documents. Before you begin, you need at least an empty 16GB/32GB USB flash drive and you need to format it to FAT32 before downloading the recovery image.

To continue, follow the detailed steps in Creating and using a USB recovery drive for Surface - Microsoft Support.

Hope this helps!

Regards,

RodelioP.

Answer 4

Thank you. I will do that this weekend and report back. Thank you.

Answer 5

Hi Firefly!

Thanks for reaching back to us!

We truly appreciate your cooperation on this matter, and we look forward to hearing from you.

Regards,

RodelioP.