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Replacement Surface Pro X SSD Door?

Anonymous
2023-05-26T17:55:39+00:00

I ended up losing the SSD door of the my SQ2 Platinum Surface Pro X. I haven't been able to locate the part online - where can I find this part?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2023-05-26T22:03:14+00:00

    Hi BrianWorks,

    Thank you for reaching Microsoft Community and sorry to hear about what happened to the cover of the SSD of your Surface Pro X.

    First, SSD removal should only be done by qualified IT technicians in an enterprise organization following the Surface Service Guide from this page: Surface Service Guide. Any damage as well during the process is not covered by the Manufacturer's Warranty. Please see Surface Pro X English Service Guide.pdf in Surface Service Guide and refer to page 9. It is states as follows: Device service part availability is segmented into two groups. FRUs are parts available for repair activity through an Authorized Service Provider under specific contract with Microsoft CRUs/Spares are parts available for repair activity by a skilled technician.

    See this page for more details: SSD removal in compatible Surface devices - Surface | Microsoft Learn

    Furthermore, you may reach out to our live support for further assistance. You may our live support through these steps:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Hope this helps.

    Kind regards,
    Marrion

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