surface pro 7 will not let me get into bios - I am tryiung to do a clean installation and was but now cannot get into cmd prompt

Question

this is a surface pro7 with windows 10. I had problems getting it to reboot , so I went into trouble shoot and then cmd prompt with the hope to use the recover usb program and after seeing the two disc (0-n 1) wanted to clean , as to do fresh satart ,instal . and then restart has all sorts of nothing ,

and im getting a message saying no boot device then go to configure . and it wont let me go anywhere after that. I dont know what to do...

oh and why is there no ease of access option on screen

is there a key board step to get the ease of access symbol to show ?

Answer 1

Hi Dan Shearer,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I am aware that you want to perform a clean installation and that you are having problems getting your Surface Pro to boot into the UEFI/bios screen. I am here to help.

To get your device boot into UEFI screen, you may follow below instructions.

1. Shut down your Surface and wait about 10 seconds to make sure it's off.
2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.
3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.

If you wish to clean install your Surface using a USB recovery drive. See steps below for guidance.

To reset the Surface device using a USB Recovery Drive. you need to use a 16GB/32GB of flash drive and must be formatted into FAT32 prior downloading the Recovery image.

To download the Recovery Image: You'll another working device running on Windows.

1. Visit the page to Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for
4. Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device.
5. Download the recovery image using the button on the page
6. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

 Format USB Drive:

Insert your USB drive into the USB port of your PC.

From the desktop, open File Explorer

Tap and hold or right-click on the USB drive and choose Format.

Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start

Tap or click OK to erase the contents of the USB drive

Tap or click OK when the format is complete

Create a recovery drive:

On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.

Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Shutdown the Surface
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. Surface will start the recovery software on the USB recovery drive
7. When prompted, choose your language options and keyboard layout.
8. Select Troubleshoot
9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
10. If prompted, select Repartition the drives.
11. If prompted for BitLocker Key, tap Skip this Drive.

I hope this helps. Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Hi Dan Shearer,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,

Lavenia