Share via

Surface Pro 9 + Slim pen 2 diagonal line jittering

Anonymous
2023-10-04T13:46:54+00:00

Hi, I bought Surface Pro 9 + Slim pen 2 but when I draw diagonal lines, they jitter.

What should I do?

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-10-04T18:30:20+00:00

    Hi GHGMX,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

    I'm aware of the problem you're having with your Surface Pro 9 and Slim Pen 2, in which diagonal lines jitter as you draw them. I am here to help and let us work on this together. Allow me to ask some questions.

    • May I know which Surface Pro 9 configuration you have? The Intel or 5G(SQ3)?
    • When did this started happening?
    • What build version of Windows you are currently running?

    To troubleshoot the jittering issue with diagonal lines, please try the following steps:

    Make sure that your Surface Pro 9 and Slim Pen 2 are fully updated with the latest software and firmware updates. You can check for updates by going to Settings > Windows Update > Check for updates.

    Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    Try adjusting the pen pressure sensitivity settings.

    1. Open the Surface app: You can find this app pre-installed on your Surface device, or you can download it from the Microsoft Store.
    2. Select the Pen category: On the left side of the app, you’ll see various categories. Tap on ‘Pen’.
    3. Adjust Pen Pressure Sensitivity: Here, you’ll find a slider under ‘Pen Pressure Sensitivity’. Slide it to adjust the sensitivity to your liking. The further right you go, the more pressure you’ll need to apply for a response.

    Check if the issue persists when using a different drawing app. If the issue only occurs in a specific app, try reinstalling the app.

    For other troubleshooting guide, see Troubleshoot your Surface Pen - Microsoft Support.

    Let me know how it goes.

    Kind regards,

    Lavenia

    0 comments
  2. Anonymous
    2023-10-09T13:43:23+00:00

    Hi GHGMX,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding. 

    Kind regards,

    Lavenia

    0 comments