MS Surface Pro 9 will not connect to Olympus RS31H foot pedal

Question

My MS Surface Pro 9 will not connect to a brand new Olympus RS31H foot pedal. I have the compatible (also brand new) ODMS transcription software, and the software just keeps saying the device is not connected. I am using the USB plug in the Surface transformer, as that is the only USB option there is. I have turned everything off and on and unplugged and replugged it. I don't know what to do next.

Answer 1

Hi Leanne,

I am glad I was able to help you resolve this concern.

To help other customers who may be facing the same issue, please click 'Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation. 

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Leanne,

Welcome to Microsoft Community.

It sounds like you're having trouble getting your Olympus RS31H foot pedal to connect to your Surface Pro 9 using the ODMS transcription software. Let’s go through some troubleshooting steps that might help resolve this issue.

1. Test Using USB Hub (if applicable)

Since you're using the USB plug in the Surface transformer (which may be limited in terms of power or data transfer):

• Try a USB-C Hub or Adapter: If you have access to a USB-C to USB-A adapter or a USB-C hub, try using it instead. Sometimes directly using the Surface transformer USB port can cause issues with power delivery or data transmission to external devices.

2. Check Device Recognition in Windows:

• After you plug in the foot pedal, check if Windows recognizes it:
• Go to Device Manager and see if you can find the foot pedal listed under any category (it might be under Sound, Video and Game Controllers).
• If it’s not listed, try unplugging and plugging it back in.

3. Contact Olympus Support

• If the foot pedal still does not connect after trying these steps, it may be a hardware issue or specific compatibility problem. Consider contacting Olympus support for further assistance. They may have additional troubleshooting steps or insights specific to the RS31H model.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 3

Thank you Hahn, your reply was very helpful. I did two things - changed the licence key I was using from dictation to transcription, and purchased a USB-C to USB-A adaptor. The foot pedal is working now, so I think you were right about the power delivery from the USB plug on the transformer.

I appreciate your assistance.

Leanne