Hello -Pixi-,
Thanks for posting your concern here.
In this case, it could be more likely a driver issue on the device. Please give these troubleshooting steps a try to isolate the issue:
- **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues.
- Update drivers and firmware Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo. Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.
Choose the .msi file that matches your current OS Build and click Next.
After downloading, run and install the .msi then Restart.
- Run System File Checker in Windows 10.
- **Reseat the battery in the pen, unpair and pair the pen.**Open pen and remove and reinstall same battery to ensure good connection. Go here for info on how to pair the pen. Then, once paired, test the pen again.
Please let me know how the issue progresses. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.
Kind regards,
StevenK