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pen tip not responding to screen

Anonymous
2024-10-08T17:50:55+00:00

I have a Surface Pro 9 with a keyboard, a built-in charger, and a slim pen 2. Everything with the pen is functioning except the tip. I saw this is called the nibs function, and it is not working at all. I have tried resetting everything, and nothing works, even replacing the tip as it was well-worn. It just quit one day, and I haven't been able to get it to work again. I was wondering what else I could try.

Surface | Accessories | Surface Pen

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  1. Anonymous
    2024-10-10T07:58:26+00:00

    Hello coltonhill,

    Welcome to Microsoft Community.

    After fully reading everything you've posted here, I judge that your Surface Pro 9's screen should not be malfunctioning (unless you notice that you can't touch with your fingers when the Surface Pen won't operate on the screen), and it's pretty much a malfunctioning Slim Pen 2 nib.

    However, if you are replacing a worn nib that is not stable enough to be used as a test sample, we recommend that you try to replace the nib under warranty by following the instructions in the support link below:

    Replace Surface Pen tips - Microsoft Support

    After replacing the new nib, test again to see if this problem will be improved.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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