Surface laptop 4 USB-C port stopped working

Question

Hi I have a new surface laptop 4 - have been using it for a month and using the USB- C port connected to a multi port hub to extend to a second screen via HDMI as well as a mouse and keyboard. All been working totally fine. All of a sudden this week the port is not working - tried a second hub and iphone cable and none of them worked. please help. all drivers look up to date I think

Answer 1

Hi mooks2004,

Thanks for reaching out to Microsoft Community and posting your inquiry.   

We suggest the methods below:

• Run Surface Diagnostic Toolkit and check Windows Update.
• Run the System File Checker.
• Check for driver errors. Go to device manager and expandUniversal Serial Bus Controllers driver then verify if there are errors.
• Install the drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Laptop 4 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

Keep us updated by replying on this thread.

Answer 2

Hi John

No luck with any of this. I’m quite shocked to read if I put in a warranty claim my machine will be replaced with a refurbished one. My Surface is only 3 months old. I don’t want an old refurbished one. How can I just get mine repaired and returned.

Thanks.

Answer 3

We appreciate your confirmation, mooks2004.

To check your options, we suggest to please visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.