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Red bar with white unlock icon

Anonymous
2023-01-12T20:47:27+00:00

My Surface Pro 4 is stuck on a black screen with a red bar across the top with a white unlock symbol. It won’t boot and I have tried the manual reboot using the volume up and on/off buttons. Can anyone help? Thanks

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-01-12T23:23:23+00:00

    Hi tadhg,

    It sounds like you are seeing this -> Surface turns on but shows a red bar and an unlocked lock icon - Microsoft Support

    You need to turn on Secure Boot. The steps are in the article.

    Hope this helps,

    Greg

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  2. Anonymous
    2023-01-13T09:34:19+00:00

    Thanks Greg

    I tried all the steps but Secure Boot doesn’t initiate it keeps going back to the same screen with red bar and white unlock icon

    Any other suggestions?

    Thanks

    Tadhg

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