Surface Laptop 2 model 1769 locked by Bitlocker

Question

After a virus tryed to boot via USB to recover data but I got the bitlocker lock and now I can't boot in any way.

I tried to get the password but it has been impossible in any way, does anyone know any way to fix this?

Changing the hard drive would be an option in this model?

Answer 1

Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB USB stick
formatted FAT32 (use a Windows computer).  Best to purchase and use a new,
previously unused USB stick for this. Use FULL format and not quick format and
give the volume a name like surfboot. Unzip/extract the recovery zip to the root
of the formatted USB stick and then-

1. Make sure your Surface is turned off and plugged in, and then insert the USB
   recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power
   button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot , and then select Recover from a drive .
   ****************************
   If prompted for a recovery key, select Skip this drive at the bottom of the
   screen.
   ****************************

Note:
Be sure to select the Troubleshoot option on this screen. Don’t select the Use a
device option. If you select the Use a device option, your Surface will reboot
from the USB recovery drive again and the reset process will start over.
6. Choose Fully clean the drive.
The option to clean the drive is more secure but takes much longer. For example,
if you’re recycling your Surface, you should clean the drive. If you’re keeping
your Surface, you just need to remove your files.
7. Select Recover.
Surface restarts and displays the Surface logo while the reset process
continues. This can take several minutes.