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Surface Book 3 Audio Issues Immediately

Anonymous
2020-05-21T20:24:26+00:00

I just received a new surface book 3 earlier today and am having audio issues. The audio coming from the speakers is crackling, sort of like when you're talking to somebody on the phone who has a poor connection. I have disabled audio enhancements, run the troubleshooter, restarted my device, and reinstalled the drivers, but the audio quality is still poor. What else should I try? The microsoft call center told me to ask here.

Surface | Surface Book | Sound and camera

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  2. Anonymous
    2020-05-22T20:44:42+00:00

    Hello, jkcardinal!

    Thanks for reaching Microsoft Community. We're really sorry for the troubles you've had to go through with the brand new Surface Book 3 you received. Kindly respond to the private message I sent you as we need some details regarding your device.

    Regards,

    Janette_Z

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  3. Anonymous
    2020-05-24T16:27:40+00:00

    I am having issues with audio just stopping altogether.  I have the latest updates installed but randomly, audio will no longer be available.  I run the troubleshooter and until I get to the point of playing test sounds and clicking, "I didn't hear anything.", then the sound issues are resolved...until the next time it decides to stop working again.

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  4. Anonymous
    2020-05-25T23:13:41+00:00

    Hello, karlcr9911!

    We're sorry to learn about the issue you have with the audio stopping on your Surface Book 3. Kindly create a separate thread so this will be categorized accordingly. Please open this link to create a new thread.

    Thanks!

    Regards,

    Janette_Z

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  5. Anonymous
    2020-05-28T22:58:59+00:00

    I had bad audio issues with my new SB3 and returned the laptop. 

    i was in a chat with tech support - they could not resolve the issue and advised me to have a replacement sent.

     Sadly Microsoft’s customer service has been totally lacking and absolutley terrible.

    3 people found this answer helpful.
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