Share via

How to Hard Reset Surface Laptop Studio (1st Gen)

Anonymous
2022-10-16T16:24:11+00:00

A Surface Laptop Studio is stuck in an update loop. What is the method to initiate a hard reset from the off position?

To be clear, the laptop will not boot into Windows, therefore it's not possible to initiate a reset from in the OS.

Surface | Surface Laptop | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments
Accepted answer
  1. Anonymous
    2022-10-16T21:40:57+00:00

    Just to help others, to boot off a recovery disc, press and hold the "Volume Down" button while turning on the device until the spinning dots appear on screen. Then you can release the volume down button and it should boot to the USB device.

    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-10-16T17:00:12+00:00

    Press and hold the power button for about 20 seconds until you see the logo. More at Surface won’t turn on or start (microsoft.com)

    If you mean to reset it to the factory state, please see Creating and using a USB recovery drive for Surface (microsoft.com). You will need to download a recovery image from Surface Recovery Image Download (microsoft.com)

    Hope this helps,

    Greg

    0 comments