Why can't i install the app it said i already own this app which i don't

Question

This is what happens when i try to install it

Answer 1

It won't let me install the app and stated that i already own the app which i don't.

Answer 2

Hello Pich Reasey Peou,

Thanks for reaching out to Microsoft Community.

We're sorry to hear that you're having a problem installing an application from the Microsoft Store. We understand how frustrating this could be.

Before anything else, we would like to ask a few questions to further isolate the issue.

• Is your device currently running in Windows S mode?
• Does this issue happen to any application from Microsoft Store?
• Were you logged into the Microsoft Store app when you tried downloading?

In the meantime, if you can't seem to install and application from the Microsoft Store then it might be due to some other software conflicts of the app.

Follow these methods to troubleshoot Microsoft Store app from these support articles:

I can't find or install an app from Microsoft Store - Microsoft Support

Fix problems with apps from Microsoft Store - Microsoft Support

Let us know how it goes. We look forward to hearing from you.

Regards,

StevenK

Answer 3

1. No it running on windows 10 home

2.I'm not quite sure

3.i was not login to the microsoft when I try to download apparently

I try both method that you send me however it does not work

Answer 4

Thanks for keeping us posted, Pich Reasey Peou.

If that's the case, then we may need to try performing a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

To reset your PC, go to Start > Settings > Update & Security > Recovery > Reset this PC> Get Started. Then, select Keep my files, choose cloud or local, change your settings, and set Restore preinstalled apps? to No. (If you don't see the option to Restore preinstalled apps, it means your PC doesn't have preinstalled apps configured.)

Answer 5

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)