Microsoft store apps not installing or updating

Question

I'm on a surface Pro 7 with windows 11.

I'm trying to simply update my apps in my library as usual and nothing seems to work. I keep getting the ''Something happened on our end''.

I've tried every solution on the web and nothing fixes it.

I can't even install new apps from the store.

Does anybody know how to fix this?

Thanks

Answer 1

Hi StephanePodorieszach,

Thank you for reaching Microsoft Community. I'm sorry to hear about the issue you are having on your Surface after the upgrade to Windows 11. We'll work together to find out the what's causing this issue.

Kindly try running these steps below and see if the issue persist:

1: Check Date and Time

Check first if the Date and Time setting of the device is correct

2: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

3: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

5: Sign-out/sign-in on the app

Open Microsoft Store app

Sign out of the app then restart your Surface

After the restart, open the app and sign back in then test the app

6: Run the Windows Store app troubleshooter

Go to Windows Settings > System > Troubleshoot

Select Other troubleshooters

Look for and click Run next to Windows Store apps option

7: Reset the Microsoft Store app

Select the search nicon on your Taskbar then type this message below:

wsreset

Select wsreset (Run command) from the results

It will open a Command Prompt window, wait for it to close then restart the Surface

After the restart, test the app again

8: Clear LocalCache folder

Press Windows key + R

Type %localappdata% then click OK

It will open the File Explorer

Open Packages > Microsoft.WindowsStore_8wekyb3d8bbwe > LocalCache

Press CTRL + A to select all data inside the LocalCache folder

Press Delete

Restart the Surface the try again

Answer 2

Thanks for the reply.

No fixes seemed to have worked for me.

I finally decided to do a Reset This Pc in the settings menu and choosing the Keep my files options.

This finally worked. I just needed to reinstall several of my softwares after that but now it's going great.

I wonder if the upgrade from windows 10 to 11 has something to do with what happened.

A clean install might have been better.

And now, I noticed that even Outlook seems to be upgraded, the UI is different and nicer.

Answer 3

Hi StephanePodorieszach,

Thank you for the update and response. We're glad to hear that the issue was resolved already and the device is now working fine. We appreciate the time and effort spent here in the Community to report the concern.