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Print Return Label

Anonymous
2022-10-08T18:29:01+00:00

I'm trying to return a physical item I purchased online. I requested a return through my Order History. I received an email with a link to print the return label, but the link does not work. I keep receiving this error:

This fulfillment.mp.microsoft.com page can’t be found

No webpage was found for the web address: https://fulfillment.mp.microsoft.com/v2.0/rma/label/95cdf6a75837490c9e3ea3d3196b63c4?MS-CorrelationId=00000000-0000-0000-0000-000000000000&MS-RequestId=d3ef3f7c-0e34-4913-aecb-941e12cc95a3&MS-Contract-Version=2

HTTP ERROR 404

How do I print my return label?

Surface | Surface Studio | Performance and maintenance

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  1. Anonymous
    2022-10-09T00:43:02+00:00

    Hi Julie Hertel,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. 

    Return process are best handled by our live support team. We suggest to contact them so they can initiate a return label for your Surface device. You may reach them  through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This also works with Home users , just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact - Microsoft Support

    I wish you all the best.

    Kind regards,

    Lavenia

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