Possible high ram usage

Question

Hi,

I am currently having an issue with my Surface Pro 9. I've recently noticed that my Memory Usage is about 60-80%. Currently, my Surface Pro 9 is using about 70% at the time of writing this.

It started when I tried to get Bluestacks to work on my Surface Pro 9 to get a few Android Apps that are available on the Google Play Store (Twisted Wonderland, Radarscope, etc.). I wasn't able to get to work even though It has asked me to Turn on some settings from "Turn Windows features on or off". After I uninstalled Bluestacks, I noticed that my RAM usage was above 50% (mostly around 60-80%). Currently, the only app I have open is Microsoft Edge.

Is this normal for my Surface Pro 9 to use this amount of RAM? If not, can I get a solution on how to resolve this?

Thanks

https://filestore.community.support.microsoft.com/api/images/8f6b52bf-bdc7-4c4e-b431-8f919269843d?upload=trueDarthKirby7601

Answer 1

Hi DarthKirby7601,

Thank you for reaching Microsoft Community.

May I know first which Surface Pro 9 configuration do you have? Intel or 5G?

Please provide us also with the Windows edition, version and OS build installed on your Surface. To check, go to Windows Settings > System > About.

To troubleshoot, kindly try first running these steps on the device then see if the issue persists:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Run System File Checker Tool and DISM commands

Open Command Prompt (Run as administrator)

Type and enter these commands below:

DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow

Note: Allow each command to complete its process before entering the next command line

Exit Command Prompt and restart the Surface

If still the issue persists after the steps above, please make sure that BlueStacks is fully uninstalled on the device. You may do these steps below:

Open Control Panel > Programs

Locate and right-click on Bluestacks from the list

Select Uninstall then click Yes on the prompt

Open File Explorer

Navigate to this location: This PC > C: > ProgramData

Note: If ProgramData is not listed, click View on to then select Show hidden items

Once you select ProgramData, look for BlueStacksSetup

Right-click BlueStacksSetup then select Delete then close the File Explorer

Press Windows key + R

Type %temp% then click OK

A File Explorer window should open, press CTRL + A to select all items

Right-click on them then click Delete to delete all files inside the temp folder

Restart your Surface then observe if issue persist

Hope this helps.

Kind regards,

Marrion

Answer 2

Hi

Does deleting everything from the temp folder affect my files, applications, etc?

Thanks
DarthKirby7601

Answer 3

Surface Pro 9
Intel Core i5-1235u 12th gen
8gb ram (7.83gb usable apparently)
256gb storage
windows 11 home

Answer 4

Hi DarthKirby7601,

No, it should not affect your files and applications. The temp folder only contains temporary files that the system needed temporarily and then now they are just filling the space of the drive.

Kind regards,
Marrion

Answer 5

this is my performance tab. so i am not sure if this is normal