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Microsoft Surface Device Manager does not have Ports option

Anonymous
2020-03-16T04:10:10+00:00

Hi, 

I am trying to use a microcontroller board to Surface laptop through USB, but it does not recognize the board.

I noticed that my surface laptop, does not have Ports option under device manager.

My 2nd surface laptop is exactly the same.

Without port assignment, I cannot connect to laptop.

Is this a problem with surface?

How can I add Ports to device manager?

Thanks,

Sam

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-03-17T04:41:51+00:00

    Hi SamSabouri,

    Thank you for reaching out to Microsoft Community.

    You may try downloading and installing the msi package for your Surface Pro 6 by following these steps below and check if this helps:

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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