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Surface Go (1943) wont boot past logo after update

Anonymous
2023-04-17T08:41:01+00:00

Hi

I have 2 Suuface go (1943) laptops that I have been extremely happy with.
I update the newer of the 2 (still in warranty), updates no problem.
The older of the 2 (recently out of warranty) during or after an update now fails to boot.
Power on - logo on for 1-2 seconds, goes off and that is it.
I have tried numerous combinations as described on several pages - holding down power and vol up/down etc etc

So, I have a device that is unusable and thnking I shouldnt update the other from now on.
What do I need to do to get this working again?

Surface | Surface Go | Install and update

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  1. Anonymous
    2023-04-17T17:49:43+00:00

    Hi LeeS2000,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

    When an update is installed, and the device unexpectedly shuts down Windows may become corrupt while the update is in progress. If your Surface powers up but immediately goes off without displaying a spinning circle beneath the logo. The Surface device most likely having a hardware issue. Your device needs a replacement. If your Surface is no longer within warranty, you can find out about out-of-warranty service fees. Or you may contact our live support team to check options available for your device. You may reach them through web following the instructions below.

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Any replacement process is beyond our support boundaries here in the community. And it's for this reason that we're directing you to our live support team.

    Kind regards,

    Lavenia

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