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Purchased my Arcmouse at Microsoft store in January 2024. It will no longer snap flat or snap curved it simply stays slightly curved

Anonymous
2024-05-27T23:47:43+00:00

Purchased my Arcmouse at Microsoft store in January 2024. It will no longer snap flat or snap curved it simply stays slightly curved. I assume it is still under warranty. How do I get it repaired or replaced? Thank you

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2024-05-28T09:24:43+00:00

    Hello Charles De Felice,

    Welcome to Microsoft Community.

    I'm sorry to learn that your Arc Mouse does not seem to bend properly and fully. This may involve some hardware failure, so obviously you need to contact Microsoft's Accessory Support team to send the Arc mouse to them for inspection and repair.

    Please allow me to share the contact steps for live support here, where you can use this process to reach the Parts support team who can assist you in creating a repair order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Arc Mouse, press Enter, and click "Contact Support" at the bottom:

    1. Select according to the screenshot below and click Confirm:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    However, please allow me to kindly remind you that currently we have received feedback from some users that they encountered errors when contacting through Chat support, and we are investigating this situation. Therefore, if you cannot contact the Surface technical support team through Chat support, please try Phone support and leave your contact information according to the guidelines. Surface support will call you back.

    I wish you all the best. 

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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