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Surface pro X windows on ARM error in instalation of PANGP virtual adapter for global protect vpn

Anonymous
2021-03-02T22:38:20+00:00

During Global protect (Version 5.2.4-21) installation on Windows on ARM is error in a log files: "[Debug  337]: Driver install component fails with error 0x800700C1!" and as result no PANGP virtual adapter in device manager. How to install Global protect on Windows on ARM?

<Moved from Windows / Windows 10 / Network & internet>

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-03-03T13:55:32+00:00

    I tried to get this working myself on my Pro X and came to the conclusion that the Global Protect VPN client must install a driver as part of the application so will not work unless/until Palo Alto releases a native ARM64 version since drivers cannot be emulated.

    That said, if your company is licensed for mobile device VPN clients, there is a version of Global Protect in the Windows Store that installs just fine and builds on the built-in VPN functionality of Windows. I couldn't use it myself because my employer doesn't currently pay for this mobile device license, and for some reason they classified the store VPN client as a mobile device client.

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