Need to install Windows on Surface Laptop 3, Surface gets frozen on Windows Setup screen every time. i have used surface eraser, but it didnt help. In UEFI menu it is not getting frozen.

Question

Need to install Windows on Surface Laptop 3, Surface gets frozen on Windows Setup screen every time. i have used surface eraser, but it didnt help. In UEFI menu it is not getting frozen.

***Moved from Windows / Windows 11 / Установка и обновление***

Answer 1

Hello Faromuz Nematov,

Welcome to Microsoft Community.

 According to your description, after you correctly created a USB recovery image for Suface Laptop 3, it seems that you can't recover your Surafce Laptop 3 with it?

In this state, I recommend that you contact our live support and let them help you go through all of this in real time as they talk to you, perhaps they can find some errors in the process or find something that is not working correctly.

They will also assist you with the creation of a repair order when they judge that your equipment is not ready for operation.

Here are instructions on how to reach them:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface, press Enter, and click "Contact Support" at the bottom:

3. Select Technical Support and select the device model you are currently using in Produce family, then click Confrim:

4. You will see contact options for Chat support and phone support, please contact them during working hours to suggest contact:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist