Share via

Black screen with white stripes

Anonymous
2018-06-14T16:27:16+00:00

I have no idea what happened! One minute its working fine the next time i open it like 10 min later and i get this. They havent gone away even after i restarted the conputer. This conputer is pretty new (less than a year) for it to be having any problems already. Is there anything i can do to fix this? 

Moved from: Surface / Surface Pro (newest) / Display and screen

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-06-14T17:31:10+00:00
    1. is this a Surface Book or a Surface Book 2?
    2. From the picture, it is definitely NOT a Surface Pro 2017.
    3. Press and hold the power button for a full 10 seconds, until the screen turns

    off, then release the power button.

    Note

    On some Surface models, the screen may immediately turn off when pressing the

    power button. If this happens, continue to hold for the full 10 seconds and then

    release.

    1. Press and release the power button to turn your Surface back on. You should

    see the Surface logo.

    If that doesn't work, use this two-button shutdown process to make sure your

    Surface completely turns off. Here’s how:

    1. Press and hold the power button on your Surface for 30 seconds and then

    release it.

    1. Press and hold the volume-up button and the power button at the same time for

    at least 15 seconds and then release both.

    The screen may flash the Surface logo, but continue holding the buttons down for

    at least 15 seconds.

    1. After you release the buttons, wait 10 seconds.
    2. Press and release the power button to turn your Surface back on. You should

    see the Surface logo.

    >I have no idea what happened! One minute its working fine the next time i open it like 10 min later and i get this. They havent gone away even after i restarted the conputer. This conputer is pretty new (less than a year) for it to be having any problems already. Is there anything i can do to fix this?

    1 person found this answer helpful.
    0 comments