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why doesn't the microsoft accessory center show the adaptive hub as connected?

Anonymous
2023-04-19T19:32:36+00:00

I just got the Microsoft adaptive hub today and connected via Bluetooth. it is on and I have two 3mm adaptive buttons plugged into it but it will not detect in the accessory Centre. I have heard from many reviews that the accessory Centre barely works judging by the many one star reviews, am I just out of luck here and need to return it?  I will put this under surface since there is no category for adaptive technology as Microsoft does not care about disabled people except where their marketing is concerned.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2023-04-20T00:33:20+00:00

    Hello Dale Metcalfe,

    Thanks for reaching out to Microsoft Community.

    We're sorry to hear about this issue on your accessory. We understand how concerning this could be.

    Before anything else, we would like to inform you that here in the Community, we might only have limited resources for this particular issue on your adaptive hub. With that, you might want to try these workarounds on Troubleshoot Microsoft adaptive accessories - Microsoft Support **** or How to use Microsoft Adaptive Hub - Microsoft Support.

    Let us know how it goes.

    Regards,

    StevenK

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  2. Anonymous
    2023-05-09T16:47:18+00:00

    Hi Dale Metcalfe,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding. 

    Kind regards,

    Lavenia

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  3. Anonymous
    2023-05-09T17:14:06+00:00

    For future generations if you have something like joy2key or REWASD installed, you need to remove it for the Microsoft Adaptive Hub to be recognized by the accessory center. Case closed.

    1 person found this answer helpful.
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  4. Anonymous
    2023-05-23T19:42:13+00:00

    For future generations if you have something like joy2key or REWASD installed, you need to remove it for the Microsoft Adaptive Hub to be recognized by the accessory center. Case closed.

    I have neither of these installed and the Adaptive Hub is still not recognised by the Accessory Center.

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  5. Anonymous
    2023-05-23T20:45:08+00:00

    Make sure the firmware is up to date. Other than that, its a complex issue hard to troubleshoot. And I'm no expert sadly.

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