Surface Laptop Studio 2 charge stuck at 49%

Question

Hi, my Surface Laptop Studio 2 is not charging beyond 49%. When I unplug the charger, the percentage gradually goes down and when it's plugged in again, it only maintains that charge state and doesn't go above that.

I unplugged and reduced the battery charge to as low as 5%, after which when I plugged in, it only went upto 49% and got stuck. The same problem continued after that.

I tried to both enable and disable the Battery Limit option in the UEFI, but the problem still persists in both cases.

In the Surface app, under Battery & charging, the Status state is being shown as Paused, and the Charge to 100% button is greyed out.

Please suggest how I can charge at least upto 80%, if not 100%. Thanks.

Answer 1

Hi everyone, on September 25, 2024, I received the following 3 updates:

1. Surface - Firmware - 12.102.139.0
2. Surface - System - 89.0.4.0
3. Surface - Firmware - 18.101.143.0

These updates were installed together and they seemed to have solved the problem of my Surface battery being charged to 100% despite having the Battery Limit option in the UEFI disabled**.**

Thanks to the team for resolving the issue.

Answer 2

Hi MrRamim,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear you're having trouble with your Surface Laptop Studio 2. It seems like your Surface Laptop Studio 2 is still limiting the battery charge to 50% despite deactivating the battery limit charging option.

Recently, many users in the community have reported the same problem as you. We are collecting more evidence and investigating. Surface Laptop Studio 2 charging stuck at 50% - Microsoft Community

In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.). Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 3

Hello here too.

I reported the issue on the feedback hub.

The link is here https://aka.ms/AArnq1p I hope it will be resolved as soon as possible. It is very unpleasant not to have battery autonomy.

Answer 4

Hi Hahn,

Thank you for your response. Kindly treat this matter as an urgency as this is a brand new laptop for me but I am only able to use it with power plugged in, which vastly limits the potential of such a device.

Here's the link to the feedback that I have submitted: https://aka.ms/AArnj73

Best regards,

Ramim Ahmed

The World Bank

Answer 5

Hi Raul,

Sorry to hear that you're facing the same issues. But honestly, it's good to know that other users have been facing this issue. Hopefully Microsoft will treat this matter with urgency and take the necessary actions to fix it.

Here's the link to the feedback that I have submitted: https://aka.ms/AArnj73

Best regards,

Ramim