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I need a replacement power cable for my surface laptop 4

Anonymous
2022-06-15T11:32:11+00:00

My laptop is less than 1 year old and I need a replacement power cord. My account indicates my warranty has expired, yet the machine is less than 1 year old.

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2022-06-15T15:35:08+00:00

    Hi RamiNoujaim,

    Thank you for reaching Microsoft Community.

    First of all, I'm sorry to hear that your Surface power supply needs to be replaced and the device is showing incorrect warranty details. Please understand that we do not have access to warranty and accounts here in the Community. What we could do is point to the correct support channel that is best to handle the concern which would be our live support. Please contact our live support instead for assistance in doing the needed corrections on the warranty details of the device and to have the power supply replaced. Please have the proof of purchase ready since it will be asked by the support team (Surface warranty: FAQ (microsoft.com)). You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This works with Home users also, just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact Us - Microsoft Support following the steps below:

    1: Go to Contact Us - Microsoft Support and sign-in your personal Microsoft Account

    2: To make sure you are using the correct locale of the page, click the Globe icon on the lower-left corner of the page then select the country you are in.

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    3: Click Get support

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    4: On the Describe your issue box, type in Contact support then click on Get Help

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    5: Click on Contact Support at the bottom

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    4: On the next page, select Surface then Technical support then choose your Surface model and click on Confirm

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    5: These options should appear depending on which is available on you country. It would also show the available time of support if in case you accessed the page out of the time of operations.

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           You may select **Provide your phone number and a support agent will call you** option and you will be ask to select and confirm your phone number then click **Confirm**. You will then receive a phone call from support in a while. 

      Selecting **Chat with support agent in your web browser** will ask you to confirm the email address associated with your Microsoft Account then click **Confirm**.

    Kind regards,

    Marrion

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