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surface laptop 2 display driver not working.

Anonymous
2020-05-14T06:37:41+00:00

surface laptop 2 display driver failed error & display gets off suddenly any time. 

please help me.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-05-14T18:24:14+00:00

    Hi, chiragpanchal3!

    Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry to learn you get this notification on your Surface Laptop 2. Thanks for taking the time to let us know about this and allowing us to help you out. If I may ask, what are the activities done on the device whenever this shows up? Any common scenarios that you can think of? 

    In the meantime, kindly perform the following steps in the same exact order.

    ·         Check for Windows Update:

    Go to Settings > Update & Security > Windows Update > Check for Updates

    Please restart your device to apply the updates.

    ·         Run Surface Diagnostic Toolkit and make sure to complete the tasks.

    ·         Force shutdown the device and restart. 

    1. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.
    2. Press and release the power button to turn your Surface back on. You should see the Microsoft logo.

    If that doesn't work, here's how to make sure your Surface turns off completely:

    Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this about 20 seconds), then release the power button.

    We hope this helps you out.

    Kind regards,

    Janette_Z

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