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surface pro 7 and logitech

Anonymous
2020-12-16T15:51:12+00:00

my new surface pro 7 will not connect to my logitech key board and mouse, which are about 5 years old. Can you help?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-12-16T21:10:14+00:00

    Hello Boguew,

    Thanks for posting your concern here.

    First of all, have you tried connecting those devices to your Surface before? If yes, then this could be a possible driver or software issue on the device. Please give these troubleshooting steps a try to isolate the issue:

    Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

    Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

    Choose the .msi file that matches your current OS Build and click Next.

    After downloading, run and install the .msi then Restart.

    It would also be better if you would be able to download the drivers for your Logitech keyboard and mouse. See Logitech Support for more details.

    Hope this helps.

    Kind regards,

    StevenK

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