Surface 3 Locked Out - Bitlocker

Question

My Surface 3 is locked out and requiring me to enter the recovery key.  I went to the Microsoft site to locate the key, entered the key it stated Failed to unlock recovery key.  Any assistance?  It also will not let me restore or restart my surface.

Answer 1

Be sure to see step 6 below..

Go to https://support.microsoft.com/en-us/surfacerecoveryimage

(with a different Windows computer if yours is not working properly)

and download a recovery image for your Surface. You will need a 16GB USB stick

formatted FAT32 (use a Windows computer).  Best to purchase and use a new,

previously unused USB stick for this. Use FULL format and not quick format and

give the volume a name like surfboot. Unzip/extract the recovery zip to the root

of the formatted USB stick and then-

To reset your Surface from a USB recovery drive:

Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

button for 30 seconds).

Step 2:     Insert the USB recovery drive into the USB port on your Surface.

Step 3:    Press and hold the volume-down button while you press and release the

power button on your Surface.

Step 4:     When the Surface logo appears, release the volume button.

Step 5:    When prompted, select the language and keyboard layout you want.

Step 6:     Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of the

screen.

Step 7:     Select the target operating system you wish to reset. This

refers to the current operating system installed on your Surface.

Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

Step 9:     Choose Just remove my files.

Step 10:    Select Reset.

Surface restarts and the Surface logo displays while the reset process continues

(this can take a while).

Answer 2

Barb, it means he will lose everything. 

Is there a way to access the data in case I've the right recovery key, but not accepted ?

Thanks

Chris

Answer 3

>Is there a way to access the data in case I've the right recovery key, but not accepted ?

>

If it were the right key, it would be accepted. If you don't have the key,

sorry, no way to access the data.