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Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2023-06-02T03:41:04+00:00

Continuing on this topic, I had the same issues as many with a Surface Pro 7 i5 with Windows 11.

The front camera white led stays on randomly and this disables any apps using the camera, from Window Hello to Camera, Google Meet, Zoom, etc...

I have been testing this solution successfully for a few hours and will report here if things change:

  1. Open Device Manager
  2. Right-click on the Intel(R) AVStream Camera/Properties
  3. My driver version is 42.18362.3.88.31

  1. Go to https://www.catalog.update.microsoft.com/Search.aspx?q=Intel(R)+AVStream+Camera
  2. Look for the same version as your current driver Download the .cab file
  3. Extract the content of the cab file: go inside the cab file, copy all the files to another folder
  4. Back to the Device Manager, Right-click on the Intel(R) AVStream Camera/update driver
  5. -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
  6. Click on Have Disk

  1. Point to the directory where you've extracted the cab file, click OK.
  2. Restart your computer

My guess is that there is something corrupted in the Windows Update driver versus what you can download from the Microsoft Catalog website.

Hope this helps!

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2023-06-02T16:30:07+00:00

    Hi Rémi Pham,

    Thank you for reaching Microsoft Community and for sharing this troubleshooting step that you are trying in order to fix the camera issues on your Surface Pro 7.

    We'll look forward for the update on the results of your observation on this.

    Kind regards,

    Marrion

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  2. Anonymous
    2023-06-07T19:07:02+00:00

    Hi Rémi Pham,

    We haven't heard from you, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding and for sharing these details here with us.

    Kind regards,
    Marrion

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  3. Anonymous
    2023-06-10T03:06:43+00:00

    I am trying to implement this solution, but when I get to the following step:

    "10. Point to the directory where you've extracted the cab file, click OK."

    I can't just select the folder where I copied the files; it seems to require that I pick from the files in the folder... What am I supposed to choose? See below.

    Thanks in advance!

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