Why is my laptop charger not working?

Question

This is my second charger with the same laptop, with the same issue. The power source works as I can charge my phone through the USB port, but it is not charging my laptop. I have tried all the suggested options of restarting it, and changing power outlets, I have tried cleaning it and still nothing. My laptop charger sits in the same spot all day, every day so there is no interference with the charger. Is there a way for me to charge my laptop without having to get a new charger, or is there a way for me to prevent this from happening for the third time? I paid $800 for this laptop and this saddens me by the shocking quality of these chargers and recurring issues, if I had known that this would happen a year from me getting a second charger, I would've just bought a new laptop.

Answer 1

Hi Ella Moran,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. Allow me to ask few questions to help us further isolate the issue.

May I know if the LED light on the power connector turns on when the charger is plugged in?

When did this issue started?

What version of Windows are you on?

Will you check the battery status on taskbar? Is it showing its charging or showing plugged in, not charging?

If the battery icon shows a power plug on the taskbar, but when you select it, you see Plugged in, not charging, then Surface detects the power supply but is not charging the battery.

We recommend trying the following steps below.

Force a restart.

Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.

Remove the battery driver and install updates.

1. Plug in your Surface.
2. Select Search on the taskbar, enter device manager, and then select Device Manager from the list of results.
3. Select the arrow next to the Batteries category.
4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery or Surface Battery, select the Driver tab, and select Uninstall Device > OK.
5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.
6. Leave your Surface plugged in and install Surface and Windows updates, see Download drivers and firmware for Surface for details.

The following troubleshooting guide can be found at Surface battery won’t charge or Surface won’t run on battery - Microsoft Support.

This article What to do if your Surface power supply or charger doesn’t work - Microsoft Support may also be useful to you as well.

Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Hi,

There is no light when plug into my laptop. This issue started to occur two days ago. I am on the current windows version. The battery status does not have the plugged in icon, when plugged in.

I am unable to do the force restart and remove the battery driver since my laptop has died because I am unable to charge it.

As I said before I have tried all the suggested ways to try and get it to work, and I have read those articles before reaching out.

Thank you for responding but I am going to go buy a new laptop charger because I can’t wait for your responses and it will be easier

Answer 3

You're welcome, Ella Moran. I appreciate you answering my questions and providing clarification on the matter. I acknowledge that you will purchase a new charger for your Surface as a resolution to your concern.

Should you need further help, feel free to reach us back in creating a new thread by clicking this link: Create a new question or start a discussion.