The paint on the back off my surface RT is flaking and peeling off, can I claim it under warranty?

Question

The paint on the back off my Surface is flaking and peeling off.  I was installing an invisible shield and the back paint started to peel off.  Can I claim this defect with my Surface under warranty?

Answer 1

Hello QuentonK'Ay,

I understand that the painting is chipping off of your Surface RT. I'll do what I can to help you with this.

Given your description and the nature of this problem, we recommend that you contact our Assisted Support team for further assistance. You can contact them through this site.

Please let us know how your conversation with them turns out.

Best Wishes,

Zack_T

Answer 2

Hi Xavier,

Sorry to hear that you are having an issue with the paint chipping on your Surface RT. To determine if it's covered under warranty, I would suggest taking it back to the point of purchase and having them inspect it or you can contact Surface Technical Support here and have them determine if it is covered under warranty.

Let me know if you need any further assistance.

Answer 3

Thanks for contacting me Steven!  I appreciate the support..  I went to the Microsoft store in person today and in less than 5 minutes I was walking out with a brand new surface.  No questions asked and no hassle.

Answer 4

Hello KyleMacPherson

Sorry to hear about the issues you are experiencing with your Surface RT.  Please reach out to Support.

Best regards

Answer 5

Hi JánosBrezanóczy.

Thanks for your post.  I am glad to hear that you are enjoying your Surface.  In regards to your kickstand, should you want to replace it, you will need to set up a service order to exchange the entire device.  You can learn more on the warranty and further options by checking out this link.

I hope this is helpful to you. Have a great day!

Kindest Regards

Answer 6

Greetings David,

You can certainly give that option a try.

You can also try and use the Self-Service system.

Answer 7

Hi there Astrocuff.

Thanks for reaching out.  I am sorry to hear you are having issues with the paint on your kickstand. If you are in the United States or Canada and purchased MS Complete then you can submit a claim on our Online Service Center. Alternatively, if you did not purchase MS Complete, you can still submit an out of warranty claim and pay for a replacement.

For more details and pricing I'd recommend checking out Myservice.surface.com.

I hope this is helpful, please let us know if you have any further questions.

Kindest Regards

Answer 8

Exchange.

Simply put Microsfot will exchange your old Surface with a new Surface.

Two options, Standard exchange ( you send in the Surface, the techs look at it, send another one back

Advanced exchange, you contact Surface support, at the following ling

http://www.microsoft.com/Surface/en-US/support/home

And they will send you a new Surface ( with probably a Credit card hold) and then yous end in your old Surface, hold is cleared when MS gets the old Surface.

Answer 9

Hi there Mantenner.

I am glad to hear you have been happy with Surface, but do apologize for the issue you are experiencing with the paint peeling off.  In regards to a refund, you will need to get in touch with the local store you purchased from. 

For an exchange, you can set that up through our Online Service Center.  You can check out more details on Surface's standard warranty and extended service plan, by visiting this link.

I hope this is helpful. Please let us know if you have any other questions.

Answer 10

Hi there Dieterdp.

I am sorry to hear that this happened to your Surface and apologize for any inconveniences.

If you are in the United States or Canada and purchased MS Complete then you can submit a claim on our Online Service Center. Alternatively, if you did not purchase MS Complete, you can still submit an out of warranty claim and pay for a replacement.

For more details and pricing I'd recommend checking out Myservice.surface.com.

I hope this is helpful, please let us know if you have any further questions.

Answer 11

Greetings ThomasR93,

Yes you can claim the paint chipping under the warranty. You can do this yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Answer 12

Yeah, exactly the same issue here.  The logo on the kickstand is starting to look very sick. You can see the issue in this photo:  http://sdrv.ms/XgzUsE

I spoke to MS support on a webchat and they're investigating apparently and once they've figured out what causes it, they'll replace them.  Mine is kept in a neoprene sleeve so maybe it's some sort of reaction with that.

Answer 13

Hello Everyone,

I've had my surface for about 2 days now and I'm noticing that the windows logo on the back flip cover is beginning to rub off. It's almost in an artistic kind of way to the point that I'm question whether it was ever a full logo or not. My bet is that my memory isn't that bad and I'm noticing the wearing. Is anyone else affected? In the two days I've babied this thing so please don't assume i'm rubbing it all over the place; and honestly I don't know if i'd mind if it rubbed off completely.

Thoughts?

Answer 14

Yes, mine has worn down as well...very upsetting considering it's brand new. It almost looks like there's paint splatters on the Microsoft logo...but there's no visible gouges or anything. It's as if paint just wore right off. Anybody else experiencing this?

Answer 15

Mine is doing this, too, and I've been very gentle with it. No big deal, but seems odd.

Answer 16

Mine is too - wear is showing in little striations on the right and left side of the logo (mostly left).  I've been pretty careful with it, only in my backpack once and twice with my boyfriend in his workbag with his laptop.