Cant click and drag anything, cant highlight texts.

Question

Everthing was working fine, then sudenly I cant highlight or move tabs. I have check for updates. I have unistall the pad HID-setting and reinstall. I have reset all those thing, nothing seems to work. I have checked the pad setting on taps scroll finger gestures, nothing seems wrong

Answer 1

Hello chad365NY,

Thanks for reaching out to Microsoft Community.

We're sorry to hear about this issue on your device. We understand how frustrating this could be. Definitely, not the experience we want you to have.

In this case, it might be due to software issue or corrupted system files. Since you have done most of the necessary troubleshooting to no avail, then we may need to try performing a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

To reset your PC, go to Start > Settings > Update & Security > Recovery > Reset this PC> Get Started. Then, select Keep my files, choose cloud or local, change your settings, and set Restore preinstalled apps? to No. 

Let me know how it goes and I'll wait for your response.

Kind regards,

StevenK

Answer 2

I have already reset the PC that did not fix the issue. I reinstalled all setting nothing changed.

Answer 3

Thanks for your response, chad365NY.

At this point, we may need to reimage your device. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

Note: This removes all the files and apps on your device. You will need to back up your data and reinstall the desktop apps or run updates after the completion.

Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

To download the Recovery Image:

1. Visit the page at Surface Recovery Image Download - Microsoft Support
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Recover from a drive or Troubleshoot > Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.
   Be sure to select the Troubleshootoption on this screen. Don’t select the Use a device option. If you select the Use a device option, your Surface will reboot from the USB recovery drive again and the reset process will start over.
6. Choose either Just remove my files or Fully clean the drive.
   The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re keeping your Surface, you just need to remove your files.
7. Select Recover.
   Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

Let me know if that works.

Answer 4

If you are unable to click and drag or highlight text, there are a few additional steps you can try to troubleshoot the issue:

1. Check for malware: Malware can sometimes interfere with your touchpad's function. Use Windows Defender or another antivirus program to scan your computer for malware.
2. Check touchpad settings: Go to the Control Panel, select "Mouse" or "Touchpad" (the name may vary depending on your manufacturer), and make sure the touchpad is enabled and the settings are correct.
3. Update touchpad driver: Go to Device Manager, find the touchpad device, right-click on it, select "Update Driver," and follow the on-screen instructions to install the latest driver.
4. Disable and re-enable the touchpad: Go to Device Manager, find the touchpad device, right-click on it, select "Disable," and then right-click on it again and select "Enable."
5. Restore your computer to a previous state: If the issue started after installing a new software or updating Windows, you can perform a system restore to undo these changes.

If these steps do not resolve the issue, it may be a hardware issue and you may need to take your computer to a repair shop for further assistance.

Answer 5

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)