Surface Go Freezes

Question

I have bought a new Surface Go 8 GB RAM. I have updated the Windows 10 October Update. But unfortunately my device freezes so often. Evrytime I press on Power Button and Restart the device to solve the problen. How can I stop the freezing of my device?

Answer 1

Hello.

Issue for the frozen device could be different.

Let's start with these steps:

1. Check all driver, be sure that they are updated.
2. Check system files:

• Check your Memory and Hardware -
• Open the Search charm > type in “Memory Diagnostic” > open the Windows Memory Diagnostic utility.
• In the new window which opens, select one of the two options available. The first one will restart Windows immediately and let the system scan the RAM.
• If it will return an error, then you have your answer. Replace the RAM of your computer and everything should be working properly.
• On the other hand, if the scan didn’t return any errors, then the problem resides elsewhere.
• Repair your registry to fix corrupted files -
• Go to Start > type cmd> right-click Command Prompt > select Run as Administrator
• Now type the sfc /scannow command
• Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.
• Check your disk for errors -
• Start Command Prompt as administrator and type the chkdsk C: /f command followed by Enter. Replace C with the letter of your hard drive partition.
• As a quick reminder, if you do not use the /f parameter, chkdsk displays a message that the file needs to be fixed, but it does not fix any errors. The chkdsk D: /f command detects and repairs logical issues affecting your drive. To repair physical issues, run the /r parameter as well.

Look at this article: https://support.microsoft.com/en-gb/help/400201...

Let me know how it goes

Answer 2

I have tried every steps, there were no probelms was seen. But unfortunately freezing problem still continues. Every time it still freezes after a while I started Windows.

Answer 3

Ok. October update, unfortunately, is not very great.

Check please the issue in clean boot mode: https://support.microsoft.com/en-us/help/929135...

Answer 4

Do you think is it bacause of October update? If yes, is there any other same complaints?

Answer 5

Yes

I do