Appalling experience: Surface Pro 7+ BRICKED DEAD, no recovery USB helps, holds paid MS software hostage - does anyone at MS care/help?!?!

Question

Out of the blue, your Surfaece 7+ Pro died this week. No signs of illness, no shock of any kind, no broken charger or batterie, not even a scratch on the screen.  The screen still comes on, the black/white Windows logo shows, but then turns off again instead of spinning the white wheel and booting.So I figured, with the screen illuminating, it can't be that bad.Yet nothing helps. No hack, no combination of physical buttons etc. did anything.Except I'm told by your website to create a reboot/reset USB drive. So I shall, wondering why I'm foregoing 10% of my storage for "recovery" if said recovery is then not included in the PC (and comes on automatically), but must be created by me? And wondering further that, if this IS the practice, why you would not advertise this beforehand so I can create a USB drive in a calm moment, not in the heat of your PC crashing.I figured I'd have to download some file. Man was I wrong! No download without giving up personal information and "registering" an "account". Why? If accessing your file is that easy, any hacker can do so. The only people you annoy with this idiocy is users like me who need to get a move on.In short, I spent an entire hour around trying to create an account, logging in, and finally finding a download link! Please justify this!The download, then, is 10+GB in size - why am I not alerted to this beforehand?! How should this work on a mobile connection?Having withdrawn to a landline, a finally get the file.It does NOTHING.I just wasted half a day of my life.The only thing I learnt in the process is that your PC defected exactly 1 year, to the week, after the warranty ran out (allegedly; how can you claim to know this without my proof of purchase?). Is this planned obsolescence? Otherwise, explain the coincidence. I repeat that there was NO influence on the PC between a perfectly regular session that terminated orderly, and the next time turning it on, when it defected.And then we come to software. All but yours can be reinstalled on a new PC. Office not. I'd have to uninstall it first. How? Tell me, please, in all seriousness, how I uninstall office on a PC (of your own brand!) that won't even grant me the decency of an error code.Now, I'm fully prepared to purchase new hardware and software from time to time. Less than three years though is not that time. My previous Asus has lasted me eight years so far and is the one who enabled all the above reboot USB malarkey.Can you tell me how to reactivate the Surface again? I see you offer a repair service, but at 500USD, it's more than the second hand value of a like-new device (and who would guarantee that a week after repairing whatever component was at fault, the next component might not give up the ghost and brick the PC again?)Can you also tell me how to transfer my Office licence, for which I regularly paid? The business model you describe sounds a little criminal to me - you make the PC, you make the software, your PC defects and you then hold the software hostage. How does this benefit the user, in any case?I must say that I'm highly minded to look for alternative offers elsewhere in the market if I am now indeed forced to replace the setup. Defects happen, but shouldnot happen, and the way you have been dealing with my issue/s so far, going by your official internet presence, has been outstandingly off-putting to me thus far.

Answer 1

Dear Microsoft, I am appalled and disgusted to learn that NO ONE in your greedy company deems me worthy of even an answer in this, your own way you graciously allow us to contact you. That is up there with some of the most despicable, outrageous and vile experiences I've had to endure. You have made your position clear, and what's more, you have made MY position as your customer clear: Microsoft does not give a ****. Lesson learnt. Luckily, the world is filled with competitors. They can't be worse. That would be impossible.

May you enjoy the future & success you deserve.

Then again, what can anyone expect from the company of an Epstein friend and co-paedophile?