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Surface Laptop - Keyboard backlight is flashing

Anonymous
2018-04-27T12:08:13+00:00

Hi,

My back-light on the keyboard is flashing. Well in fact seems to be stepping up 3 levels in brightness and then repeating all the time.  I have rebooted and still doing it.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2018-06-24T14:22:39+00:00

    Richard,

    I had this issue. I ran the diagnostic tool and found nothing, I rebooted and it was still happening. I was trying to find a way just to turn it off altogether because it was so annoying. I happened to press Function and F7 (because I wasn't sure what that button did). A box popped up and asked if I wanted to turn on caret browsing. I said no, but the flashing actually stopped! This was probably just a dumb fluke, but thought I'd mention it, in case it helps you or someone else!

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  1. Anonymous
    2018-04-28T09:24:55+00:00

    Hi Richard,

    There are several reasons that may cause your keyboard flashing, and hardware issues can be one of them. For us to be able to narrow down its root cause, can you provide us with a few more details by answering the following questions below:

    • Which Windows version is running on your device?
    • Did you make any changes before this issue happens?
    • What troubleshooting steps have you done so far
    • Can you confirm if the device has the latest firmware updates installed?

    In the meantime, you can perform some troubleshooting steps below:

    1. Force a shut down and restart your Surface
    2. Surface Diagnostic Toolkit 

    Kind regards.

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  3. Anonymous
    2018-07-19T22:18:57+00:00

    Hey Michelle! I read your above comment, and did the same thing you did. Low and behold that worked! I had Chrome open and running at the time, and was within that window. Thanks again for your help!

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  4. Anonymous
    2018-07-20T11:56:05+00:00

    Fantastic! Thanks for letting me know!

    12 people found this answer helpful.
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